he travel and hospitality industry comprises of mostly chains or multiple business units, widely scattered across the globe. With the advent of the Internet and the latest technologies , the industry is facing a constantly changing business environment requiring immediate and proactive adaptability in operations, customer relationship management and back office processes.
Contact centers are ubiquitous across the Travel & Hospitality industry . Customers prefer interacting with travel companies for any information at any time. The industry continues to strive to realize the full potential of online commerce and service.
Benefits of Outsourcing
* Provide a consistent level of service across properties, business lines and channels.
* Helps customers know them better
* Customers can contact the travel company 24 hours a day and book for a trip or a ticket
* Achieve higher revenue per customer by improving up-selling and cross-selling efforts across multiple channels
* Drive sales and improve decision-making with more accurate analytics.