BPO Competitors of India, Call Center In India
India has several advantages over other countries in terms of being the hottest destination of call centers and BPO. Most of the MNCs are interested in outsourcing their operations in India because of cost savings, operational efficiencies, access to a highly talented workforce and improved quality. Inspite of that, there are several competitors of India . India should be on guard to improve the sector and overcome the challenges in order to maintain its stability.
The major competitors of Indian Call Center Industry are:
China: A major competitor because of the availability of large people of pool. The only drawback here is that they do not have enough English speaking graduates.
Philippines: It competes in terms of good telecom infrastructure and skilled workforce. As a former American colony, American culture and language is widely emulated here.
Mexico: It is competetive only in terms of low-end jobs.
Australia: It has the advantage of large English speaking population with a favorable time zone
Few other competitors include :
Canada
Ireland
Malaysia
Russia
Vietnam