Call Center And BPO Interview Questions

call center is a centralized office of a company that answers incoming telephone calls from customers or makes outgoing telephone calls to customers. They can handle a considerable volume of calls at the same time and can also log calls. It is the focal point of customer service for most companies today. Using a variety of technologies including computer automation, call centers connect the customer and the organization to meet customer needs in real time.

Call centers have application in many industries offering customer service. Many organizations use call centers to solicit clients or customers for new sales or donations and contributions. They can also be used to accomplish surveys of customer satisfaction or public opinion.

Call centers can be divided into three groups:

* Those that focus on outgoing calling
* Those that focus on incoming calls
* Those that are established to accomplish multiple tasks

Role of Computer in Call Center
Technology plays a major role in the call center. Computers are used to access customer records, product information, ordering status, transaction history and other various important data. They play as the primary and the most essential tool for call center agents. They even contact customers through email and can also blend mails with phone calls. No call center can work without the availability of computers.

Call center Management and Technical Positions
Call centers offer a strong and diverse career path for customer service representatives. Several options in both management and technical areas are open for individuals willing to work in a call center.

* Supervisor or team leader
* Training development and delivery
* Workforce scheduling
* Quality monitoring or quality assurance
* Business analyst (reporting and financials)
* Process specialists
* Human resources
* Information technology

If you have questions, please ask below


  1. Rajesh says:

    Plese give more wuestion answer based on call centre

  2. Rajesh says:

    I need some more interview questions with answers to get prepared for a voice Based Call Center Interiew………

    Plese Help me sir

  3. Ilavarasan says:

    i had atten several interview in non voice. but i cant clear written exam. i need interview question and answers.

  4. vikram Bharti says:

    hai am fresher to bpo industry. iwant do a call center job.and i want to know the details…how to prepare for bpo job.can plz reply me……

  5. c says:

    how long will u wok in our company

  6. pranitha says:

    how to handle an tele call interview

  7. dimple pandey says:

    i need a all type of call center interview question answer
    what i need also b.thch call center question its a urgent pls hurry up………………..

  8. Arvind says:

    ineed voice call center intervies question and good answer and my education undergraduate

  9. ajit tiwari says:

    I need all type of question and answer for hindi call center interview.pls give me urgently

  10. Gaurav says:

    respected sir,i am student of cse and studying in last semester.can u please provide me all possible interview question for campus placement…

  11. anju says:

    tell us somthing about bpo what the full form of bpo

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