India has been surfaced as the hottest destination to place call center over a period of time. With costs running less than 50% of what they do in the United States and Europe, India has sprouted a call-center work force of about 150,000 people.
Indian Market size estimates of BPO
* As on March 31, 2003, the sector employed 171,000 professionals. It has $1 billion invetsed in it, creating about 100,000 smart cubicles in 7.5 million saq ft of space. It generated revenues of $2.3 billion in 2002-03.
* Nasscom has estimated that the Indian ITES industry will gross over $5.7 billion by 2005 . The amount is said to be increased by a rate of 65% each year.
* Nasscom-McKinsey: In 1999 they estimated by 2008 it will be $17 billion but it has been revised to $21-24 billion by 2008. Indian can capture 25% of global BPO offshore market .
Main Revenue Areas for Indian BPO companies
India’s BPO Market in 2008
Service Line First Estimate (1999) Second Estimate (2001)
HR 5.4 3.5-4.0
Customer Care 4.1 8.0-8.5
Payment Services 2.9 3.0-3.5
Content Development 2.6 2.5-3.0
Administration 1.3 1.5-2.0
Finance 0.7 2.5-3.0
Figures in $ billion