Top 50 Call Center Interview Question and Answer

1. Tell me about yourself:
The most often asked question in interviews. You need to have a short statement prepared in your mind. Be careful that it does not sound rehearsed. Limit it to work-related items unless instructed otherwise. Talk about things you have done and jobs you have held that relate to the position you are interviewing for. Start with the item farthest back and work up to the present.

2. Why did you leave your last job?

Stay positive regardless of the circumstances. Never refer to a major problem with management and never speak ill of supervisors, co-workers or the organization. If you do, you will be the one looking bad. Keep smiling and talk about leaving for a positive reason such as an opportunity, a chance to do something special or other forward-looking reasons.

3. What experience do you have in this field?
Speak about specifics that relate to the position you are applying for. If you do not have specific experience, get as close as you can.

4. Do you consider yourself successful?
You should always answer yes and briefly explain why. A good explanation is that you have set goals, and you have met some and are on track to achieve the others.

5. What do co-workers say about you?

Be prepared with a quote or two from co-workers. Either a specific statement or a paraphrase will work. Jill Clark, a co-worker at Smith < Company, always said I was the hardest workers she had ever known. It is as powerful as Jill having said it at the interview herself.

6. What do you know about this organization?
This question is one reason to do some research on the organization before the interview. Find out where they have been and where they are going. What are the current issues and who are the major players?

7. What have you done to improve your knowledge in the last year?
Try to include improvement activities that relate to the job. A wide variety of activities can be mentioned as positive self-improvement. Have some good ones handy to mention.

8. Are you applying for other jobs?
Be honest but do not spend a lot of time in this area. Keep the focus on this job and what you can do for this organization. Anything else is a distraction.

9. Why do you want to work for this organization?

This may take some thought and certainly, should be based on the research you have done on the organization. Sincerity is extremely important here and will easily be sensed. Relate it to your long-term career goals.

10. Do you know anyone who works for us?
Be aware of the policy on relatives working for the organization. This can affect your answer even though they asked about friends not relatives. Be careful to mention a friend only if they are well thought of.

11. What kind of salary do you need?

A loaded question. A nasty little game that you will probably lose if you answer first. So, do not answer it. Instead, say something like, That’s a tough question. Can you tell me the range for this position? In most cases, the interviewer, taken off guard, will tell you. If not, say that it can depend on the details of the job. Then give a wide range.

12. Are you a team player?

You are, of course, a team player. Be sure to have examples ready. Specifics that show you often perform for the good of the team rather than for yourself are good evidence of your team attitude. Do not brag, just say it in a matter-of-fact tone. This is a key point.

13. How long would you expect to work for us if hired?
Specifics here are not good. Something like this should work: I’d like it to be a long time. Or As long as we both feel I’m doing a good job.

14. Have you ever had to fire anyone? How did you feel about that?
This is serious. Do not make light of it or in any way seem like you like to fire people. At the same time, you will do it when it is the right thing to do. When it comes to the organization versus the individual who has created a harmful situation, you will protect the organization. Remember firing is not the same as layoff or reduction in force.

15. What is your philosophy towards work?

The interviewer is not looking for a long or flowery dissertation here. Do you have strong feelings that the job gets done? Yes. That’s the type of answer that works best here. Short and positive, showing a benefit to the organization.

16. If you had enough money to retire right now, would you?
Answer yes if you would. But since you need to work, this is the type of work you prefer. Do not say yes if you do not mean it.

17. Have you ever been asked to leave a position?

If you have not, say no. If you have, be honest, brief and avoid saying negative things about the people or organization involved.

18. Explain how you would be an asset to this organization
You should be anxious for this question. It gives you a chance to highlight your best points as they relate to the position being discussed. Give a little advance thought to this relationship.

19. Why should we hire you?
Point out how your assets meet what the organization needs. Do not mention any other candidates to make a comparison.

20. Tell me about a suggestion you have made
Have a good one ready. Be sure and use a suggestion that was accepted and was then considered successful. One related to the type of work applied for is a real plus.

21. What irritates you about co-workers?

This is a trap question. Think real hard but fail to come up with anything that irritates you. A short statement that you seem to get along with folks is great.

22. What is your greatest strength?

Numerous answers are good, just stay positive. A few good examples:

Your ability to prioritize, Your problem-solving skills, Your ability to work under pressure, Your ability to focus on projects, Your professional expertise, Your leadership skills, Your positive attitude

23. Tell me about your dream job.
Stay away from a specific job. You cannot win. If you say the job you are contending for is it, you strain credibility. If you say another job is it, you plant the suspicion that you will be dissatisfied with this position if hired. The best is to stay genetic and say something like: A job where I love the work, like the people, can contribute and can’t wait to get to work.

24. Why do you think you would do well at this job?

Give several reasons and include skills, experience and interest.

25. What are you looking for in a job?
Stay away from a specific job. You cannot win. If you say the job you are contending for is it, you strain credibility. If you say another job is it, you plant the suspicion that you will be dissatisfied with this position if hired. The best is to stay genetic and say something like: A job where I love the work, like the people, can contribute and can’t wait to get to work.

26. What kind of person would you refuse to work with?

Do not be trivial. It would take disloyalty to the organization, violence or lawbreaking to get you to object. Minor objections will label you as a whiner.

27. What is more important to you: the money or the work?
Money is always important, but the work is the most important. There is no better answer.

28. What would your previous supervisor say your strongest point is? There are numerous good possibilities:
Loyalty, Energy, Positive attitude, Leadership, Team player, Expertise, Initiative, Patience, Hard work, Creativity, Problem solver

29. Tell me about a problem you had with a supervisor
Biggest trap of all. This is a test to see if you will speak ill of your boss. If you fall for it and tell about a problem with a former boss, you may well below the interview right there. Stay positive and develop a poor memory about any trouble with a supervisor.

30. What has disappointed you about a job?

Don’t get trivial or negative. Safe areas are few but can include: Not enough of a challenge. You were laid off in a reduction Company did not win a contract, which would have given you more responsibility.

31. Tell me about your ability to work under pressure.
You may say that you thrive under certain types of pressure. Give an example that relates to the type of position applied for.

32. Do your skills match this job or another job more closely?

Probably this one. Do not give fuel to the suspicion that you may want another job more than this one.

33. What motivates you to do your best on the job?

This is a personal trait that only you can say, but good examples are:
Challenge, Achievement, Recognition

34. Are you willing to work overtime? Nights? Weekends?

This is up to you. Be totally honest.

35. How would you know you were successful on this job?
Several ways are good measures:
You set high standards for yourself and meet them. Your outcomes are a success.Your boss tell you that you are successful

36. Would you be willing to relocate if required?
You should be clear on this with your family prior to the interview if you think there is a chance it may come up. Do not say yes just to get the job if the real answer is no. This can create a lot of problems later on in your career. Be honest at this point and save yourself future grief.

37. Are you willing to put the interests of the organization ahead ofyour own?
This is a straight loyalty and dedication question. Do not worry about the deep ethical and philosophical implications. Just say yes.

38. Describe your management style.

Try to avoid labels. Some of the more common labels, like progressive, salesman or consensus, can have several meanings or descriptions depending on which management expert you listen to. The situational style is safe, because it says you will manage according to the situation, instead of one size fits all.

39. What have you learned from mistakes on the job?

Here you have to come up with something or you strain credibility. Make it small, well intentioned mistake with a positive lesson learned. An example would be working too far ahead of colleagues on a project and thus throwing coordination off.

40. Do you have any blind spots?
Trick question. If you know about blind spots, they are no longer blind spots. Do not reveal any personal areas of concern here. Let them do their own discovery on your bad points. Do not hand it to them.

41. If you were hiring a person for this job, what would you look for?
Be careful to mention traits that are needed and that you have.

42. Do you think you are overqualified for this position?

Regardless of your qualifications, state that you are very well qualified for the position.

43. How do you propose to compensate for your lack of experience?
First, if you have experience that the interviewer does not know about, bring that up: Then, point out (if true) that you are a hard working quick learner.

44. What qualities do you look for in a boss?

Be generic and positive. Safe qualities are knowledgeable, a sense of humor, fair, loyal to subordinates and holder of high standards. All bosses think they have these traits.

45. Tell me about a time when you helped resolve a dispute betweenothers.
Pick a specific incident. Concentrate on your problem solving technique and not the dispute you settled.

46. What position do you prefer on a team working on a project?
Be honest. If you are comfortable in different roles, point that out.

47. Describe your work ethic.

Emphasize benefits to the organization. Things like, determination to get the job done and work hard but enjoy your work are good.

48. What has been your biggest professional disappointment?

Be sure that you refer to something that was beyond your control. Show acceptance and no negative feelings.

49. Tell me about the most fun you have had on the job.

Talk about having fun by accomplishing something for the organization.

50. Do you have any questions for me?

Always have some questions prepared. Questions prepared where you will be an asset to the organization are good. How soon will I be able to be productive? and What type of projects will I be able to assist on?

If you have questions, please ask below


  1. Ashok says:

    sir iam studing 1st year. i can talk english fluently.

  2. Vaibhav Srivastava says:

    sir i m not able to speak in english.

    • Rathish says:


  3. thea says:

    sir how can i be spontaneous in a conversation,

  4. Sonam says:

    Good material to prepare for future

    • KULDEEP says:

      i am completed my B.A in this year but my English not good
      tell what i do

      • bob singh says:

        read comics in english.start with simple ones.
        daily listen to news in english.learn new words and their usage and frame them in a dictionary for yourself & read it.pick ur mobile fone and see how many msgs will u find in english.learn these sms.learn quotes and thoughts… will take time…have patience…

  5. Arka says:

    should be given a sample answers….this is guiding bt sample is different

  6. jed says:

    i want to work call center job…pls. inquire me 09198774634

  7. mai sameh says:

    i would like to work in call center/hr or in marketing departemnt

  8. LUCAS WINDA says:

    i have stayed in my job[one position] for many years like 14years. Now am bored and i would like to change/move to other employer, how can i get help?

  9. Ashwin says:

    sir i hve completed my schooling long bck, can i work with call centers plz suggest me, and refer me the companies

  10. anuj kumar says:

    i m impress your`s job. i like this job. plz call me 9602989021

  11. anuj kumar says:

    good material to perpare for future.

  12. pinks says:

    thats something helpful.tnx ive learned alot from it.

  13. anil says:

    sir i am studing ba part – 1, but i can not speak english

  14. ANKIT says:

    I want to work in BPO plz enquire me in dis number 9540052913

  15. maxx says:

    i would like to work on a call center industry .. but the problem is.. i have a hard time to construct a sentence … what should i do ??

  16. vishnu says:

    i want a join in call centre (BPO)job please contact me but i am fresher if you agree join me so please contact me.9971329167

  17. Gaurav says:

    sir i thanx u for providing us material to make go marks at interview

  18. sushma says:

    thankkkkk yuuuuuuu so so sooooooo muchhhhh

  19. rajendra singh bijarniya says:

    sir that is good commnication

  20. joffer says:

    sir.. Im not a professional yet… how can I answer all this questions?.. I’m just a college level student…

  21. Arun says:

    sir i m studing bsc comp sci 1st year. i can talk english fluently. i want to work call centre jobs….plz requirs me 09969859023

  22. vaibhav sharma says:

    pls send some effective answer of the above question

  23. jitendra Morurya says:

    Sir I am a high schoo pass studetn can i Join call center training……………….
    pls tell . me……..

  24. er.varinderpal singh says:

    hiiiiiiii hello sir main matric pass huuuu aur +2 ke exam de diyeeeee haiiiiii aur maine jetking computer hardware&networking ka diploma patiala punjab se kiyaaaaa maiiiiiiii job ki talash me huuuuuuuuuu……….

  25. oscar says:

    very interesting .sir,it would be useful if mistakes of the employee is highlighted.

  26. SHAKEEL says:

    it would be better to try to express your feelings only then only u will become fluent. work on LSRW SKILLS

  27. SHAKEEL says:

    where ever u go speak in english and read eng paper(the hindu is the best.try to construct more sentences on structure which is newer to u.try to speak in english only. dont hesitate.listen to english news and write your daily routines in eng.

  28. arvind says:

    hello sir i m bba final year student can u send m gd ad pi relate quistion

  29. MOHIT KUMAR says:



  30. GAUTAM says:



    I want to wark in BPO plz enquire in this number 8010738431

  32. ANIL KUMAR says:

    Sir i am a diploma holder in civil engg. and i want to do job in HR department. so please guide me

  33. dharini says:

    its good but give some job oprtunities also we need company names also

  34. md khalid mustufa says:

    sir i would like get job in marketing/callcenter

  35. abdul gaffar says:

    i want to join call center (BPO) job. but i am fresher, but strong and good ability ,speaking. Bengali, Hindi, and also English, and computer software course diploma course. one year pls cont me this no…09851492710

  36. dr rajesh kumar srivastava says:

    I am an associate professor in the dept of english in a govt. degree college in UP.I have two months summer vocation. so i want to join in a call centre.If you give me a chance to join your company i can do something extraordinary for your company

  37. rajan kumar singh says:

    i have passed out my 10+2 and i would kindly like to apply for bpo call center recrurment so please provide me the details

  38. bivash says:

    I want a call center or bpo job its urgent. My mobile no-09774912177

  39. kevin says:

    i want to work call center job pls inquire me in this number 09092622837

  40. sagar says:

    i want a call center or bpo job its urgrnt. my mob no 8898264938 / 8898137339 plz cont me urgent .

  41. din says:

    the best way to pass the interview if you are applying for a job as a call center agent be sure that you are confident enough to answer this type of questions and for sure you’ll have a great result… Good luck to all job seekers…

  42. M.S.Alam says:

    If any one like 2 do job call centre in KOLKATA….. Call me at————- 9007634044

  43. sumit saha says:

    tll me about your self

  44. Inthiyaz says:

    gd evening sir, actually i have completed my graduation in distance education, i want to work in BPO’s, am eligable for those jobs

  45. mansoor Ali says:

    i want do job in delhi on bpo sector i v already 8 mont xp in aegis pvt ltd

  46. jamshed ali says:

    i am doing my B.Com and want job in mingora swat
    my i.d

  47. sandeep jangra says:

    sir how can i sreak english fluently. please give right direction

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