Walkin for Freshers as Support Executive in Zycus | 21st April 2018

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Experience: Freshers

Functional Area: KPO/BPO/Support/Voice

Role: Customer Support Executive

Company: Zycus

Required Skills:
* Should have a Logical & Analytical bent of mind.
* Should be able to tackle/ handle/ monitor all escalation emails & calls, also ensuring they are responded to
* Able to judge priorities to meet deadlines without cutting corners
* Taking responsibility for Unresolved Issues/ Escalations
* ITIL Certification will be advantageous
* Prior work experience in an International BPO/KPO will be preferred
Roles & Responsibilities:
* Accept responsibility/accountability for assigned tasks
* Break problems into manageable pieces and follow an organized approach to resolve them
* Plan tasks to create deliverables and effectively execute that plan with little direction from supervisor
* Work effectively in fast paced, team oriented, rapidly changing environment\
* Deliver high quality results on time
* Show willingness and ability to increase contribution and level of responsibility and proactively seek to do so
* Maintain poise, maturity, humility, professional conduct, presence, and appearance
Additional Details:

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Company Profile:
Zycus
Zycus is a leading global provider of procurement solution suites across the Source-to-Pay cycle. Our product portfolio includes applications for strategic procurement, such as Spend Analysis, eSourcing, Contract Management, Supplier Management, Financial Savings Management, Project Management, and Request Management as well as operational procurement applications like eProcurement and eInvoicing.

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