IT Business Management required Genesys T2 Support role – Hyderabad

Job Type: IT/SOFTWARE
Company:
Qualification(s):
Location(s): , ,

Experience: 5 – 7 Years

Functional Area: IT Software – Application Programming , Maintenance

Role Category: Programming & Design

Role: Software Developer

Required Skills:

– Good communication and interpersonal skills

– Ready to work on 24*7 rotational shifts

Desired Applicant Profile:

Company Profile:

IT Business Management Solutions India Pvt. Ltd.

ITBMS is a global IT services company, offering a wide array of solutions customized for a range of key verticals and horizontals. Our unique approach includes implementing solutions to integrate your processes, as well as deploying the best business practices needed to harness the power of information systems more effectively in a global organisation.

Job Description:

– Strong knowledge on Genesys framework and SIP server

– Good experience in trouble shooting and L2 support in contact center technologies

– Good at IVR, call routing and reporting

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